Refund policy

Off-The-Rack Items

Please note we do not process exchanges for online orders. Please email our team for a return label so you can simply return your current purchase for a refund or store credit, and place a new order for the replacement products. 

*Please note that our U.S. return policy refers only to the 48 contiguous United States. As such, areas including Hawaii, Alaska, Puerto Rico, and the U.S. Virgin Islands are exempt from this policy.

  • All regular-priced items are eligible for returns within 30 days from the date of delivery. 
  • After 30 days from the date of delivery, all items are considered Final Sale and no longer eligible for returns.
  • Items that are purchased on sale or with a discount/promo are eligible for returns within 14 days from the date of delivery. After the 14 day window, all items are considered Final Sale and no longer eligible for returns.
  • Warehouse Sale items are offered as final sale and are not eligible for return or refund. This includes any items that may measure slightly outside of standard specifications or listed size tolerances. All purchases in this category are considered final once the order is placed.

    Please Note:
  • Once the return label has been created, you will have 14 days to use that label to return your order. If the return label has not been used within the 14-day window and expires, then the order is considered Final Sale and no longer eligible for return.
  • All items must be returned with the correct return label that corresponds to the original order.
  • Refunds can only be issued to the original form of payment or store credit.
  • Please ensure that there are no other tracking labels or shipping labels attached to your return shipment box.

In addition, the following items are ineligible for returns:

  • Final Sale Products (No Exceptions): Please be aware that purchasing a Final Sale item is at the customer's own risk. If you are unsure of the size, colour, style, or fit, please do not purchase any Final Sale products.
  •  Any garment that has been altered, hemmed, washed, or worn. Altering any garment is at the customer's risk. If you are unsure about the size, fit, or product in general, please do not have the garment altered, or wash/wear it.

For customers located in the USA, we offer a free return on your first purchase of a Suit/Sport Coat, Shoes, Dress & Casual Trousers, Outerwear, Knitwear and Dress & Casual Shirts. After your first purchase, then the following return fees will be deducted from your refund:

  • $7.95 per return order for shirts, blouses, scarves, accessories, and small items

Refund & Price Adjustment Policy

  • Refunds can only be issued to the original form of payment or store credit.
  • Shipping charges are non-refundable.
  • To be eligible for a price adjustment, the identical size, fit, & colour of the item must be in stock at the time of the request.
  • We honor price adjustments as store credit only within 14 days from the day that the order was placed. After 14 days, orders are no longer eligible for any price adjustments.
    • Please note, if you decide to return this item within the allowable return window, the price adjustment is irreversible. Store credit does not expire. 
  • Please note that we do not offer price adjustments on Flash Sale and Final Sale items.
  • Please note that we cannot retroactively apply coupons or promo codes to existing orders once they have already been placed.
  • If you place an order using a discount or promo and then return the items that were purchased, then the promo cannot be applied to a subsequent order if it has already expired or the sale period has ended. However, if you would like to re-purchase an item that was originally bought on sale and then returned due to the size or fit being incorrect, then please email our customer service team at silsilastudio@gmail.com with your new order number to receive a price adjustment as a store credit.

 

Custom/Made-To-Order Return & Alteration Credit Policy

 

Returns

  • As custom clothing is made specially for an individual customer, all custom clothing is considered Final Sale. As such, we do not offer any refunds for Custom/ Made-To-Order garments. Please keep this in mind when placing orders for custom products.

Tailoring and Alteration Credit Reimbursement

  • If there are any fit issues beyond our tolerances of +/- 0.5 inches per measurement, kindly share photos with our custom team for evaluation where they will determine the best course of action. After consulting with our team, they will decide whether it's best to involve a local tailor near you or have the items returned to us for adjustments.
  • In many cases, fit issues and/or small repairs can be handled by a local tailor. This is generally a much faster and simpler solution instead of a complete remake.
  • To request an alteration credit, please send a photo of the itemized receipt from your local tailor to silsilastudio@gmail.com within 30 days of receiving your order.
  • Our maximum alteration credit amounts are listed below, depending on the garment type:
    • Shirts: $30
  • Please note that alteration credits are only available for your first custom/Made-To-Order garment.